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Store Shipping & Returns Policy
 Last updated September 23, 2026

1. Order Processing. Orders ship within 3 business days of being placed. Because our team leads multi-day trips and events, orders placed while we're out in the field may ship shortly after we return. You'll receive an email with tracking information once your order ships.

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2. Order Changes & Cancellations. Need to change or cancel an order? Email us at info@trailboundproject.com as soon as possible. We can usually make changes or cancel for a full refund as long as the order hasn't shipped yet.

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3. Pricing & Availability. We do our best to keep prices and stock levels accurate. If an item is listed at an incorrect price or turns out to be out of stock, we'll contact you, and you can choose to adjust or cancel your order for a full refund.

 

4. Discounts & Promo Codes. From time to time we offer promo codes, such as early bird specials. Only one promo code can be applied per order. Enter it in the "Enter a promo code" field on the Cart or Checkout page.

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5. Shipping. We ship via USPS within the United States only. Shipping rates are calculated at checkout based on the shipping method you choose.

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​6. Dirt Time Pickup. Want to skip shipping? Choose "Dirt Time Pickup" at checkout, and pick up your order at the next Dirt Time (usually in Ringwood, NJ) or TrailBound Project event you attend. Pickup is always free. There's no rush: we'll hold your order until you can get to an event, and we'll reach out if we haven't seen you in a while.

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7. Shipping Insurance. Shipped orders include optional shipping insurance, calculated at 1.25% of the combined value of all shipped items in the order (after any discounts, and excluding shipping charges and tax). Insurance is added by default and can be removed at any time using the checkbox on the Cart page before checkout. It does not apply to Dirt Time Pickup orders, trips, courses, or other non-shipped items.

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Making a claim. If an insured package is lost, stolen, or arrives damaged, email us at info@trailboundproject.com within 15 days of the delivery date (or the expected delivery date, for lost packages). Please include your order number, the name on the order, and a short description of what happened. We'll guide you through the rest of the process.

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  • Damaged items: Keep the item and all original packaging materials (box, padding, labels) until your claim is resolved. Take clear photos of the damage and of the packaging, inside and out, and include them in your email.

  • Lost or stolen items: Include your tracking number and your order receipt or order confirmation as proof of the item's value. If the package shows as delivered but never reached you, the carrier or insurer may also require a police report and a copy of your photo ID.

 

Once your claim is approved, we'll replace the item or issue a refund for the insured value. Orders without shipping insurance aren't eligible for claims, but we're always happy to help you contact the carrier.

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​8. Wrong, Defective, or Damaged-by-Us Items. If we send the wrong item, or an item arrives defective, that's on us, whether or not you purchased shipping insurance. Email us within 15 days of delivery with your order number and a photo, and we'll make it right with a replacement or a full refund, including any shipping costs.

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9. Returns & Exchanges. Unused items in their original condition and packaging may be returned or exchanged within 30 days of delivery (or pickup). To start a return, email info@trailboundproject.com with your order number, and we'll send you return instructions.

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  • Return shipping: Customers are responsible for return shipping costs, unless the return is due to our error (see section 8).

  • Free in-person returns: Skip the post office and return or exchange your item in person at any Dirt Time or TrailBound Project event.

  • Non-returnable items: Items that have been used, cut to size, or marked as final sale can't be returned.

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10. Refunds. Once we receive and inspect your return, you can choose either a TBP eGift Card for the full item amount, or a refund to your original payment method minus the payment processing fee (usually about 3%). Original shipping charges and shipping insurance fees are non-refundable. If the return is due to our error, we'll refund everything, including shipping, insurance, and processing fees.

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11. Manufacturer Warranties. Many brands we carry offer their own warranties. If you have a warranty issue after the return window, contact us and we'll help you reach the manufacturer.​

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12. TrailBound Project (TBP) eGift Cards. TBP eGift Cards can be used for store purchases as well as courses and events. Only one TBP eGift Card can be applied per order at checkout. If you have more than one and want to use them together, email us at info@trailboundproject.com before placing your order, and we'll combine them into a single card for you.

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13. Questions. For anything related to your order, email us at info@trailboundproject.com.

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